| How do I use ServiceNow University? |
Refer to the article to understand how to leverage ServiceNow University:
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| How much do the courses cost in ServiceNow University? | Creating a profile in ServiceNow University and searching our vast catalog is free to all users. There are both free and paid options for learners. For a specific list of ServiceNow Training and Certification offerings refer to the Guide to Learning Credits.
IMPORTANT: Pricing and learning credits are not applicable to employees. |
| What areas do the ServiceNow University courses focus on? |
- ServiceNow University contains a vast array of training for any avid learner seeking to better understand the ServiceNow platform.
- As part of ServiceNow's Customer Success strategy, we are committed to building the relevant skills and capabilities within our customer organizations, our partner companies, and at ServiceNow.
- Our expectation is that every customer will rely on ServiceNow experts to make sure they are using their ServiceNow solutions to get the results they expect.
- This means that the business and process owners, administrators, developers, implementation teams, platform teams, and process users are fully capable of doing their job with ServiceNow. This improves motivation to continue to build and upgrade their skills and knowledge.
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| What training types are available from ServiceNow? |
The ServiceNow University catalog consists of multiple types of learning experiences:
- Instructor-led, multi-day courses (In-person or virtual; public or private sessions)
- Self-paced, on-demand courses
- High-stakes (mainline) certifications, micro-certification courses, and exams
- Hands-on labs/simulators for real-world practice and assessment
- High-touch events and workshops
- Predefined learning paths that combine courses for a role, usually with a certification as the final step
- Change Enablement and customer training packages - Purchased with learning credits or as part of Success Packages.
Use the table below as reference for an overview:
IMPORTANT: Pricing, learning credits, and badges are not applicable to employees.
ServiceNow ServiceNow University| Description | Private
Instructor-Led | Public
Instructor-Led | On Demand | | Details | Create a tailored training experience for your employees with onsite or Virtual live sessions. | Attend a classroom or virtual session in a convenient time zone, taught by an expert instructor. | Get instant access to online content in ServiceNow University, any time, from any device. | | Pricing | Priced per Class | Priced per Student |
Free
| | Access Industry-leading learning across multiple product lines |
yes
| yes | yes | | Learn core content aligned to certification exams | yes | yes | yes | Practice what you're learning in hands-on labs
and simulators | yes | yes | yes | |
Receive course completion badge and showcase sought after skills on your
RiseUp with ServiceNow ServiceNow Resume
| yes | yes | yes | | Live interaction with an industry experienced- instructor | yes | yes | no | | Learn from peers and network with others in the ServiceNow Community | yes | yes | no | | Receive a course participant guide | yes | yes | no | | Host training exclusively for your employees, on-site or online at your location | yes | no | no | | Enjoy personalized support from ServiceNow coordinators to schedule and run your sessions | yes | no | no |
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| What is a Career Journey? |
- A Career Journey is a new offering in ServiceNow University that provides holistic guidance on what it takes to be job-ready for a key role in the ServiceNow ecosystem.
- Each journey has levels of achievement that provide a combination of technical training, credentials, recommended power skills and resources, Community engagement activities, contextual videos, and much more.
- Refer to Learn About Career Journeys and How to Navigate Them Effectively to learn more or browse the Career Journey Frequently Asked Questions for answers to questions related to ServiceNow's Career Journeys Program.
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| Do all courses in ServiceNow University apply to the Partner Program? |
- Not all training is part of the Partner Program.
- There are different areas where the programs recognize specific skills. The points system grants points to partners, which leads to 'segmentation' status for all Accreditations, Suites Certification, and Mainline Delivery certifications.
- For more information, visit our Partner Portal.
NOTE: The Partner Portal is only available to registered partners.
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| How is ServiceNow University different from the Developer site? |
- ServiceNow University and the Developer site complement each other!
- The Developer.servicenow.com site is a great resource specifically for people who are building custom apps on the ServiceNow platform.
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| What is ServiceNow University One-Stop Shop for Developer Learning? |
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