Overview
To maintain your certification, you will need to complete the Maintenance Exams (Deltas) for the next release following the one you are currently certified in. For example, if you are certified in the Washington release, you will need to take the certification for the Xanadu release in the upcoming update. Refer to latest Training and Certification release dates.
You can access your Maintenance Exams (Deltas) through the Access your Maintenance Exams (Deltas) link in the CMP notification widget on the ServiceNow University home page.
IMPORTANT:
- The CMP notification widget will not display if no payment is due AND all Certifications (Mainlines) are current. If the widget does not display even when payment is due or Certifications (Mainlines) are not current, please submit a ServiceNow University case.
- The Access your Maintenance Exams (Deltas) link will remain inactive until the CMP fee is paid.
Prerequisites:
- If you have not yet paid your Certification Maintenance Program (CMP) Fee, you must pay the fee before you can complete the Maintenance Exams (Deltas). For instructions reference:
- Make sure your email address is up to date in ServiceNow University so you can receive reminders. While ServiceNow will send notifications, it remains your responsibility to be aware of the Maintenance Exams (Deltas) window and complete your test accordingly.
General Notes
Maintenance Exams (Deltas):
- Include - Certifications (Mainlines), Accreditation, Micro-Certification (not all require one)
- Available for 90 days.
- Time to complete – 90 minutes or less.
- Consist of 20 questions or less.
- You have 5 attempts to pass the Maintenance Exams (Deltas).
- Non-proctored - there is no testing center needed.
- Managed and completed in ServiceNow University.
- Maintenance Exams (Deltas) are based on the current release notes and ServiceNow Release documentation. For additional information, refer to Product Documentation - Release notes and upgrades.
- To access a list of study guides, refer to the Delta Study Guide (list) in the Help Center.
- Required to maintain your Certification.
- You will need to pass any Maintenance Exams (Deltas) that indicate At Risk, otherwise your certification expires.
- For the window release schedule dates, refer to Training and Certification Release Dates.
NOTE: To ensure consistency across all certification exams, we do not disclose passing scores, the number of questions needed to pass, or other scoring details for Maintenance Exams (Deltas). We encourage candidates to focus on preparing thoroughly using the exam objectives and recommended resources, as this policy helps maintain fairness and standardization across all assessments.
Instructions
The following instructions will guide you through the process of completing your Maintenance Exams (Deltas):
- Log in to ServiceNow University. By default, the Home page opens.
NOTE: If needed, refer to Sign In (Log In) to ServiceNow University. - Navigate to the CMP notification widget and select the Access your Maintenance Exams (Deltas) link. In the At Risk Certifications modal pop-up that appears, all of your At Risk Certifications will display.
NOTE:- The CMP notification widget will not display if no payment is due AND all Certifications (Mainlines) are current. If the widget does not display even when payment is due or Certifications (Mainlines) are not current, please submit a ServiceNow University case.
- The Access your Maintenance Exams (Deltas) link will remain inactive until the CMP fee is paid.
Refer to the image below for the CMP notification widget.
- Select a certification. The course page displays.
- If asked, review and accept the Security Terms & Conditions.
- Select the Start button to complete your Maintenance Exams (Deltas).
NOTE: Repeat steps 2 - 5 for each At Risk Certification.
After you pass your exam(s), your certification status field will change to Current within 24 hours.