Certified Implementation Specialist - Platform Analytics (CIS-PA) Exam Blueprint


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Updated August 2026

Introduction

The ServiceNow Certified Implementation Specialist – Platform Analytics Exam Specification  document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites for earning the Certified Implementation Specialist – Platform Analytics certification. 

Exam Purpose

The Certified Implementation Specialist – Platform Analytics exam confirms you have the knowledge and skills to configure, implement, and maintain a ServiceNow Platform Analytics solution. This certification validates their ability to manage indicators, breakdowns, data collection, and build dashboards to analyze performance metrics. Certified individuals optimize data-driven decision-making and enhance analytics with advanced solutions. 

Exam Audience

The ServiceNow Certified Implementation Specialist – Platform Analytics exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Platform Analytics Certified Implementation Specialist. Here is the  recommended experience: 

      • Six months of field experience participating in ServiceNow Platform Analytics implementation projects deploying out-of-the box content as well as building custom reports and Platform Analytics objects such as KPIs, visualizations, dashboards, and collection jobs. 

 

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination. 

ServiceNow recommends completing these training course(s) in preparation for the Certified Implementation Specialist - Platform Analytics exam.

  • Welcome to ServiceNow 
  • ServiceNow Administration Fundamentals 
  • Get Started with Now Create
  • ServiceNow Platform Implementation
  • Platform Analytics Overview
  • KPI Composer Overview
  • Platform Analytics Fundamentals or Platform Analytics Fundamentals (On-Demand) 
  • Platform Analytics Advanced or or Platform Analytics Advanced (On-Demand) 
  • Get Started with Platform Analytics Dashboards
  • Get Started with Platform Analytics KPI Details
  • Get Started with Platform Analytics KPI Signals

See the full ServiceNow University Platform Analytics (PA) Learning Path for more details.

 

Additional Resources

In addition to the above, these additional resources are valuable in preparation for the exam. 

 

Exam Scope

This table shows the exam domains, weightings, sub-topics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content.

Number of Domains

Exam Domain

Percent of Exam

1

Architecture and Deployment 

  • List the Platform Analytics solution components 
  • Define Deployment Tasks and Sequence 
  • Identify Common Use Cases 
  • Describe Personas and Stakeholders 

10%

2

Configure Indicators and Indicator Sources 

  • Configure Source Conditions and Facts Tables 
  • Distinguish between Indicator Types
  • Define Indicator Configuration Properties
  • Create Aggregation Scripts

25%

3

Configure Breakdowns and Breakdown Sources 

  • Configure Breakdown Sources 
  • Perform Breakdown Mappings 
  • Create Breakdown Matrix and apply Exclusions 
  • Create Scripts for Scripted Breakdown Mapping 
  • Configure Bucket Groups

25%

4

Data Collection  

  • Define the Data Collection Process Flow 
  • Configure Collection Configuration Properties 
  • Fine-Tune and Troubleshoot Collection

10%

5

Data Visualization and Dashboards 

  • Build Platform Analytics Visualizations
  • Configure and apply Unified Filters 
  • Choose the Appropriate Visualization
  • Create Dashboards and Manage Access
  • Manage Dashboard Performance
  • Analyze data using KPI Details

25%

6

Administration and Advanced Implementation Solutions 

  • Accelerate deployment with Content Packs 
  • Leverage platform features advanced data collection scenarios.
  • Configure Spotlight

5%

Total

100%

 

Exam Registration

Step 1: Register for your exam 

  • Registration = payment. This step secures your exam attempt. Learning credits and credit card payments are accepted. Instructor-led training completion includes one free exam attempt. Discounted exam pricing may be available through associated company benefits.  
  • Click here to register for the Certified Implementation Specialist - Platform Analytics exam. 
  • You can register at any time. Once registered, you have 90 days to schedule and complete your exam. 
  • Exam fees are non-refundable. Register only when you are prepared to schedule your exam. 

Step 2: Schedule your exam 

  • Click here to schedule the Certified Implementation Specialist - Platform Analytics exam. Note: ServiceNow provides reasonable accommodation to individuals with disabilities or English as a Second Language (ESL) while taking the certification exam. 
  • Schedule within 90 days. After registration, you must schedule your exam appointment and complete your exam within 90 days. 

Step 3: Choose your exam delivery method 

  • From the My Exams page, you will be directed to Pearson. 
  • Choose to take your exam at a Pearson test center or online with OnVUE, where proctors observe via a webcam. 

Step 4: Complete your exam  

  • If you do not complete your exam within 90 days, your registration will expire, and you will need to register and pay the full exam fee again (start at step 1 again). 

 

Exam Structure

Exam Duration 

The exam duration is 90 minutes. 

Number of Items

The exam consists of 60 questions.

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least three possible responses. Select the correct respons

Multiple Select (select all that apply)

There are at least four possible responses for each multiple-select question on the exam. The question will state how many responses should be selected. Select ALL correct responses. Partial credit is not provided. 

Exam Result

An exam result notification is immediately displayed as a *conditional pass or fail after completing and submitting the exam.  

In addition, an exam result report is available and shows your exam result and the percentage of items in each section you answered correctly. Your exam result is conditional, meaning your results are preliminary and may be updated upon final review.  

*A conditional result means the exam can be audited and reviewed at any time, and the certification may be revoked after investigation if it is found that the ServiceNow Test Security Policies have been violated.   

 

 Understanding Your Results: 

 
Each question on the exam is worth one point. Your total score is compared to a predetermined cut score - this score is not publicly shared and is not always 70%  - to determine a pass or fail outcome. The section percentages on the exam result notification show how you performed in each domain, but they do not determine your overall result, should not be averaged, and do not indicate expertise. 

 

If You Pass: 

  • You will earn the Certified Implementation Specialist - Platform Analytics certification and receive a Credly digital badge to showcase your achievement. 
  • To maintain your certification, complete annual maintenance exams (deltas) and pay the yearly Certification Maintenance Program (CMP) fee. 

 

If You Do Not Pass: 

  • Review the exam blueprint and the recommended training before retaking the exam. 
  • The retake policy requires a waiting period between attempts and payment of the exam fee for each attempt. 

 

 

Sample Questions

Sample Item #1

In Platform Analytics, where are the scores for indicators stored? 

A. The data_collector_scores table 

B. The pa_scores_l1 and pa_scores_l2 tables 

C. The Incident table

D. The indicator_scores table

Answer: B

 

Sample Item #2

Which field which is frequently included in the Conditions list of an Indicator Source. 

A. Integer 

B. String 

C. Reference 

D. Date-Time

Answer: D

 

Sample Item #3

Which fields which are effective breakdowns sources. (Choose three)

A. State 

B. Last updated 

C. Short Description 

D. Category 

E. Assignment Group

Answer: A,D,E

 

Sample Item #4

Which Indicator should be excluded from a historic data collection because its data is not meaningful in a historical context? 

A. Summed age of open problems 

B. Number of open incidents not updated in last 90 days

C. Number of closed requests 

D. Average Incident Backlog growth

Answer: B

 

Sample Item #5

What are the two main sections of the Platform Analytics Experience in Next Experience?

A. Analytics Center and Library

B. Dashboard Designer and Report Builder

C. Data Visualization and KPI Manager

D. Score Card Creator and Indicator Designer

Answer: A



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