Certified Implementation Specialist - Vulnerability Response (CIS-VR) Mainline Exam Blueprint


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Updated November 2025

Introduction

The ServiceNow Certified Implementation Specialist – Vulnerability Response Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites for earning the Certified Implementation Specialist – Vulnerability Response certification.

 

Exam Purpose

The Certified Implementation Specialist – Vulnerability Response exam confirms you have the knowledge and skills to configure, implement, and maintain a ServiceNow Vulnerability Response instance. This certification validates their ability to manage vulnerability data, integrate with scanners, automate responses, and use tools like workspaces and remediation workflows. Certified individuals enhance security operations with vulnerability management and data visualization.

 

Exam Audience

The ServiceNow Certified Implementation Specialist – Vulnerability Response exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Certified Implementation Specialist – Vulnerability Response. Here is the recommended experience:

  • Three to six months field experience participating in a ServiceNow Vulnerability Response deployment project or maintaining the Vulnerability Response application suite in a ServiceNow instance. 

Exam Prerequisites

Prerequisite Certification 

  • Candidates must hold the Certified Implementation Specialist – Data Foundations (CMDB and CSDM) Certification before registering for this exam.


Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, ServiceNow Vulnerability Response - ServiceNow Docs and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

ServiceNow recommends completing these training course(s) in preparation for the Certified Implementation Specialist – Vulnerability Response exam.

  • Welcome to ServiceNow
  • ServiceNow Administration Fundamentals
  • ServiceNow Administration Advanced 
  • Automated Test Framework Fundamentals 
  • Flow Designer Essentials  
  • Common Service Data Model Fundamentals 
  • Configuration Management Database Fundamentals 
  • Now Experience UI Builder Fundamentals 
  • Scripting in ServiceNow Fundamentals 
  • Configuration Compliance Essentials 
  • Vulnerability Response Learning Bytes
  • Security Operations Fundamentals
  • Vulnerability Response Implementation

Additional Recommended Resources

In addition to the above, these additional resources are valuable in preparation for the exam.

Exam Scope

This table shows the exam domains, weightings, sub-topics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content. 

 

Number of Domains

Exam Domain

Percent of Exam

1

Vulnerability Response Applications and Modules

    • About ServiceNow Security Operations
    • Introduction Vulnerability Response
    • Vulnerability Response with the ServiceNow Platform
    • Exploring Application Vulnerability Response
    • Exploring Container Vulnerability Response

25%

2

Getting Data into Vulnerability Response 

    • Definition of Vulnerabilities and Vulnerable Items 
    • Integrating with Vulnerability Scanners and Other Data Sources 
    • Application and Container VR integrations
    • Vulnerability Solution and Enrichment management 

25%

3

Tools to Manage Vulnerability Response 

    • Vulnerability Workspaces 
    • Classification Rules, Assignment Rules, Remediation Task Rules 
    • Remediation Target Rules, Vulnerability Calculators 

23%

4

Automating Vulnerability Response 

    • Handling Vulnerability Exception and False Positives 
    • Using Workflows for Process Automation 
    • Vulnerability Close-Out 

20%

5

Vulnerability Response Dashboards and Reports 

    • Data Visualization Overview: Dashboards and Reporting 
    • Performance Analytics 

7%

Total

100%




Exam Registration

Step 1: Register for your exam 

  • Registration = payment. This step secures your exam attempt. Learning credits and credit card payments are accepted. Instructor-led training completion includes one free exam attempt. Discounted exam pricing may be available through associated company benefits.  
  • You can register at any time. Once registered, you have 90 days to schedule and complete your exam. 
  • Exam fees are non-refundable. Register only when you are prepared to schedule your exam. 

Step 2: Schedule your exam 

  • Click here to register for the CIS-VR exam. Note: ServiceNow provides reasonable accommodation to individuals with disabilities or English as a Second Language (ESL) while taking the certification exam. 

  • Schedule within 90 days. After registration, you must schedule your exam appointment and complete your exam within 90 days. 
  •  

Step 3: Choose your exam delivery method 

  • From the My Exams page, you will be directed to Pearson. 
  • Choose to take your exam at a Pearson test center or online with OnVUE, where proctors observe via a webcam. 

Step 4: Complete your exam  

  •  If you do not complete your exam within 90 days, your registration will expire, and you will need to register and pay the full exam fee again (start at step 1 again). 

 

Exam Structure

Exam Duration

The exam duration is 90 minutes.

Number of Items

The exam consists of 45 questions.

 

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least three possible responses. Select the correct response. 

Multiple Select (select all that apply)

There are at least four possible responses for each multiple-select question on the exam. The question will state how many responses should be selected. Select ALL correct responses. Partial credit is not provided.

 

Exam Result

An exam result notification is immediately displayed as a *conditional pass or fail after completing and submitting the exam.  

In addition, an exam result report is available and shows your exam result and the percentage of items in each section you answered correctly. Your exam result is conditional, meaning your results are preliminary and may be updated upon final review.  

*A conditional result means the exam can be audited and reviewed at any time, and the certification may be revoked after investigation if it is found that the ServiceNow Test Security Policies have been violated.    


 Understanding Your Results: 

 
Each question on the exam is worth one point. Your total score is compared to a predetermined cut score - this score is not publicly shared and is not always 70%  - to determine a pass or fail outcome. The section percentages on the exam result notification show how you performed in each domain, but they do not determine your overall result, should not be averaged, and do not indicate expertise. 

 

If You Pass: 

    • You will earn the Certified Implementation Specialist – Vulnerability Response (CIS-VR) certification and receive a Credly digital badge to showcase your achievement. 

    • To maintain your certification, complete annual maintenance exams (deltas) and pay the yearly Certification Maintenance Program (CMP) fee. 


If You Do Not Pass: 

    • Review the exam blueprint and the recommended training before retaking the exam.
       
    • The retake policy requires a waiting period between attempts and payment of the exam fee for each attempt.
       
    • Refer to the Credentialing Program Guide for full retake details. 
  •  

Sample Questions

Sample Item #1:

What are the Vulnerability Response features?  (choose two)

 

A. Integrates with National Vulnerability Database (NVD) 

B. Integrates with various 3rd party scanners to bring in vulnerability data to the ServiceNow platform 

C. Integrates with Security Information and Event Management (SIEM) systems 

D. Enriches incidents with threat intelligence automation 

Correct Answer: A,B 

 

Sample Item #2:

The main XML Vulnerability feeds provide ____ data organized by the first four digits of a _____ identifier.  (choose two)

A. Common Vulnerabilities and Exposures (CVE) 

B. Common Weakness Enumeration (CWE) 

C. National Vulnerability Database (NVD) 

D. Third Party Integration 

Correct Answer:  A,C 

 

Sample Item #3:

Users with which role can access the IT Remediation Workspace? 

A. itil 

B. sn_si.admin 

C. sn_vul.vulnerability_analyst 

D. sn_vul. Remediation_owner 

Correct Answer:  D 

 

Sample Item #4:

What feature in Vulnerability Response integrates to ServiceNow GRC? 

A. False Positive Management 

B. Vulnerability Exception Management 

C. Remediation Task 

D. Watch Topic 

Correct Answer:  B 

 

Sample Item #5:

Which persona in Application Vulnerability Response acts as a liaison between the development group and the security managers?  

A. CISO 

B. App-Sec Manager 

C. Developer 

D. Security Champion 

Correct Answer:  D 

 

Sample Item #6:

What type of data visualization does a CISO expects in an organization?  (choose two)

A. Need high level overviews 

B. Single, clear indicators of organizational health and function 

C. Need up-to-the-minute views 

D. Need drill-down to granularity 

Correct Answer:  A, B 

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