Official practice exams with MeasureUp FAQs


Audience

All Learners

Overview

Safe harbor notice for forward-looking statements


This page may contain forward-looking statements that are based on the current beliefs of ServiceNow and are based on information currently available as of the date of this presentation; these forward-looking statements involve various risks and uncertainties that may cause actual results to differ materially and should not be relied upon in making purchasing decisions.


 

To provide more effective preparation resources, ServiceNow University has partnered with MeasureUp to launch the first official practice tests and study workspace for ServiceNow certifications. Practice tests are available starting 12 February 2026. As of 12 March 2026, available exams include: Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist-ITSM (CIS-ITSM), Certified Implementation Specialist-HR (CIS-HR)  Certified Implementation Specialist-CSM (CIS-CSM), and Certified Implementation Specialist-Data Foundations (CIS-DF). More exams will be available in the coming months.

This FAQ covers:


Frequently Asked Questions

 MeasureUp

Question

Answer

What makes MeasureUp’s practice exams official and trusted, and how do they help learners prepare with confidence?


MeasureUp’s practice exams are endorsed by ServiceNow University and built by certified professionals. They mirror the real exam experience, giving learners trusted, realistic preparation that builds confidence for certification success.

Who created MeasureUp's practice exams? 

MeasureUp’s practice exams are developed by certified ServiceNow professionals with over 25 years of industry expertise. This ensures the content is accurate, reliable, and highly effective in preparing learners for their certification exams.

What practice modes are available in MeasureUp’s practice exams? 

MeasureUp offers two distinct modes to fit different study needs:

  • Practice Mode – An untimed environment with hints and explanations, ideal for learning and reinforcing concepts at your own pace.
  • Certification Mode – A timed exam simulation that mirrors the real test conditions, helping you build confidence and readiness for the actual certification exam.
What are the pricing options for MeasureUp's practice exams, and how much do they cost? 

The pricing for MeasureUp's practice exams varies depending on the duration of access, with options available for 30 days, 60 days, and 1 year. The prices for each duration option are as follows: 

Duration USD ($) EUR (€) GBP (£)
30 days $99 €91 £75
60 days $109 €100 £83
1 year $119 €110 £90

NOTE: The currency is determined automatically by learner location.

Are there any promotional discounts available for MeasureUp's practice exams?

Yes. Discounts of 30–50% may be offered at different times throughout the year, making official practice exams more affordable for learners.

What kind of reports do MeasureUp practice exams provide?

Each practice exam generates scored reports that track your progress over time.

 

Are exam keys included with my practice test?

No, exam keys are not included with practice tests. They are available only for select user groups.

How can I purchase and access MeasureUp practice exams?
  • MeasureUp practice exams can be purchased directly as standalone products or accessed through the MeasureUp Unlimited Access subscription, offered with flexible options of one, two, or three years. 
  • Learners can log in and access their practice exams at: https://www.measureup.com/servicenow.html?product_line=251

Who provides support for MeasureUp practice exams?


MeasureUp handles all learner support for practice test issues, access, and functionality. Learners can reach out via support@measureup.com  or use the MeasureUp Knowledge Base, which offers self‑service guides for configuring tests and reviewing score reports.

What resources are available in the MeasureUp Knowledge Base?


 

  • For administrators:
    • How to order keys
    • How to use reports
  • For students:
    • How to configure the launch of a practice test
    • How to review a practice test score report
  • Additional resources:
    • Each practice test has a dedicated product page with FAQs, a content outline, and user reviews.

 

What certifications are currently available in MeasureUp's practice exams?

Currently available certifications:

  • CIS-ITSM
  • CIS-HR
  • CIS-CSM
  • CIS-CMDB (Data Foundations)
  • CIS-SPM
  • CIS-SAM
  • CIS-HAM
  • CIS-RC
  • CSA
  • CAD
  • CIS-EM
  • CIS-DISCO
  • CPOA
  • CIS-VR
  • CIS-SIR
  • CIS-SM
  • CIS-PA
  • CIS-TPRM
  • CIS-FSM
  • CIS-SP
What is the contact email for MeasureUp's learner support?

support@measureup.com 

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