Candidates who earned this micro-certification between January 2021 and April 2025 completed an assessment simulator exam as part of the certification process. To better align with current training standards and evaluation practices, the exam format was updated in April 2025 to a multiple-choice and multiple-select exam. As of that date, all individuals pursuing the micro-certification are required to complete the new multiple-choice/multiple-select exam to demonstrate their knowledge and skills. Those who earned the certification on or after April 2025 completed the revised exam format, which replaces the previous assessment simulator. - ServiceNow University"/>